FREQUENTLY asked questions:
1- How can I purchase your products?
Through our website www.notfoundco.com
2- Prices and availability?
You will find all the details on our website. IF AN ITEM IS OUT OF STOCK, YOU CAN USE THE "NOTIFY ME BUTTON" TO RECEIVE AN EMAIL ONCE THAT ITEM IS BACK IN STOCK.
3- HOW DO I KNOW MY SIZE?
Please check the size guide on our website or DM us for help.
4-Can you send me 2 sizes to compare?
Unfortunately we don’t ship 2 sizes. You can exchange if the size isn't right.
5-How long do orders take to be delivered?
Cairo & Alex from 2-4 business days. Other countries 7-10 business days.
6-Can I try while the courier waits?
YES! You can.
7-Can I receive only part of my order?
Unfortunately no, you can’t receive part of the shipment either you receive it all or you return all the items.
8-Do you have refunds?
Yes we do, within 2 weeks! Please make sure that tags are attached, unworn and in the same condition as you received it. We only accept refunds for the items with the white strap around them. ITEMS ON SALE CANNOT BE REFUNDED.
9- Do you accept exchanges?
Yes we do, within 2 weeks! Please make sure that tags are attached, unworn and in the same condition as you received it. We only accept exchanges for the items with the white strap around them. ITEMS ON SALE CAN ONLY BE EXCHANGED IN SIZES, not items nor coloUrs.
10- How can I exchange an item?
-Step1: please send us an email on firstname.lastname@example.org requesting an exchange, don’t forget to mention your order number and which item you would like to exchange and in exchange with what.
-Step2: WE WILL SHIP YOUR EXCHANGE AND THAT WILL TAKE 3-5 BUSINESS DAYS TO ARRIVE ONCE CONFIRMED.
•WE ONLY SHIP TO CAIRO AND ALEX. IF YOU PLACE AN ORDER AND YOUR ADDRESS ISN'T IN CAIRO OR ALEX, YOUR ORDER WILL GET AUTOMATICALLY CANCELLED.
•If you receive a defaulted item please email us so we can exchange/fix it for you within THE 2 weeks.
•WE DO NOT OFFER EXCHANGES/REFUNDS TO INTERNATIONAL ORDERS AT THE MOMENT.